Shipping & return policy
Shipping Policy
Order Processing:
Orders are typically processed within 1-2 business days after payment confirmation.
Customized or specialty items may require additional processing time.
Shipping Methods:
We offer standard and expedited shipping options.
Shipping costs are calculated at checkout based on your location and the chosen shipping method.
Shipping Destinations:
We currently ship within the United States. For international shipping inquiries, please contact our customer service.
Tracking Information:
Once your order has been shipped, you will receive an email confirmation with tracking information to monitor the delivery status.
Delivery Times:
Standard shipping typically takes 3-5 business days.
Expedited shipping options are available for faster delivery.
Shipping Delays:
While we strive to meet delivery timelines, please note that external factors such as weather conditions or carrier delays may affect delivery times. We appreciate your understanding in such situations.
Free Shipping:
Enjoy free standard shipping on orders over $50 within the continental United States.
Return Policy
We want you to be satisfied with your Whole Coffee Bean purchase. If you are not completely happy with your order, please review our return policy below:
Returns:
Items must be returned within 30 days of the purchase date.
To initiate a return, please contact our customer service team for instructions.
Return Eligibility:
Products must be unused, in their original packaging, and in resalable condition.
Opened or partially used coffee bags cannot be returned due to quality control and hygiene reasons.
Refund Process:
Refunds will be issued to the original payment method within 5-7 business days after the returned items are received and inspected.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Damaged or Incorrect Items:
In the rare event that you receive damaged or incorrect items, please contact us immediately, and we will arrange for a replacement or refund.
Contact Us:
For any questions or concerns regarding shipping or returns, please reach out to our customer service team at cafe.mitra22@gmail.com or through our contact form on the website.
Thank you for choosing Cafe Mitra. We appreciate your business and are committed to ensuring your satisfaction.